Customer Relationship Manager
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About the Role
Our client is an innovative organisation, positively disrupting the Biodiversity Net Gain (BNG) industry through dynamic solutions and pioneering strategies. With a vision for a sustainable future, a market-leading team, and a commitment to enhancing conservation efforts, our client is dedicated to revolutionising natural capital.
Job Overview:
The CRM will be responsible for identifying, prospecting, and developing new business opportunities, qualifying inbound enquiries, establishing and maintaining client relationships, and delivering revenue growth through sales. Additionally, the CRM will be involved in promoting the brand through marketing and events.
They’re a highly entrepreneurial and fast-paced business, so this role will suit a self-starter who is able to take the initiative, seize this career development opportunity, and help drive the company forward during this exciting time of growth.
Working with a close-knit and entrepreneurial team, this role is varied, and progression is highly valued. When you join our client, you will have the opportunity to develop in the direction that excites you most, with regular reviews, training, and ongoing support to enable you to fulfil your potential.
Key Responsibilities:
Sales Outreach: Generating a significant pipeline of sales opportunities through external outreach and qualifying inbound enquiries.
Building and Maintaining Relationships: Establishing and nurturing profitable relationships with key customers.
Customer Satisfaction: Ensuring customer satisfaction by answering queries and addressing feedback efficiently.
Communication: Keeping customers informed about new services to increase sales.
Strategic Planning: Collaborating with senior management to plan and implement strategies for customer engagement and retention.
Feedback Analysis: Collecting and analysing customer feedback to identify areas for improvement.
Customer Insights: Understanding individual customer needs and tailoring solutions accordingly.
Qualifications and Experience:
- Proven experience in business development and sales in a services industry
- Strong networking and relationship-building skills
- Ability to conduct market research and data analysis
- Excellent verbal and written communication and negotiation skills
- Genuine passion for sustainability and conservation
- Ability to work independently and as part of a team
- Bachelor's degree in business, environmental science, or a related field
- Experience in property or sustainability is desirable
Salary and Benefits: • £35,000-£40,000 per annum plus discretionary bonus.
If you meet the qualifications and are passionate about natural capital and conservation, we encourage you to apply for this exciting opportunity.